Return & Exchange Policy

🌿 Arome City® – Return & Exchange Policy

At Arome City®, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help—with fair and transparent return and exchange options.

✅ General Returns & Exchanges

Products may be returned or exchanged within 30 days of delivery, provided they are unused and remain in their original packaging.

• All returns are subject to review.

• Supporting images may be required to process your request.

• Start a return by logging into your account at www.aromecity.com.

🛠 Diffuser (Machine) Return Policy

• 30-Day Satisfaction Guarantee: You may return your diffuser for any reason within 30 days of purchase or delivery—whichever is later.

• Products must be unused and returned in original packaging with all parts/accessories.

• Return shipping is the customer’s responsibility.

• Used diffusers are not eligible for refunds.

After 30 days:

• A 20% restocking fee will apply.

• Diffuser must remain unused.

📦 Shipping, Handling & Return Labels

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping.

• Arome City does not provide return shipping labels unless returning for store credit.

• For refunds/exchanges, allow 10–14 business days after we receive your return.

💡 Tip: Use trackable shipping. Arome City is not responsible for lost or damaged return packages.

🔁 Exchanges & Store Credit

• Products can be exchanged for any available item on our website.

• Exchanges are processed within 1–3 business days once the return is in transit.

• For store credit, we’ll cover the return label cost and issue credit within 1–3 business days via email.

🧴 Fragrance Oils & Car Diffusers

• Oils and car diffusers may be returned within 30 days only if unopened/seals unbroken.

• Used oils are not eligible for return or refund.

• Return shipping is the customer's responsibility.

⚠️ Damaged Orders

• Inspect your order upon arrival.

• For damaged or defective items, contact customer support or log into your account to submit a claim.

🚫 Final Sale Items

• Promotional, discounted, or final sale items are non-refundable and not eligible for store credit or exchange.

🛠️ Installation, Financing & Subscription Policies

• Installation/service fees and startup fees are non-refundable.

• Financing plans are non-refundable and bound by the signed agreement.

• Fragrance subscription promotions require a 30-day minimum commitment. Early cancellation will require repayment of any promotional discounts.

🔄 Monthly Subscription Changes

• You may update or change your fragrance selection within your subscription by logging into your account before your next billing cycle.

📍 Point of Purchase

Only products purchased directly from Arome City are eligible for return via this policy. Items purchased from third-party sellers must follow their respective policies.

📮 Return Address

Please contact customer support to request the return address before shipping your item.

🔚 Disclaimer

Arome City reserves the right to reject any return not in accordance with these conditions. Returns must be securely packaged to prevent damage in transit.

If you have any questions, we’re here for you.