Español Arome City – Frequently Asked Questions
General Questions
Are Arome City products safe?
Yes, all Arome City products are designed with safety in mind. Our diffusers are built using quality components, and our oils are IFRA-certified, safe for use around children, pets, and sensitive environments when used as directed.
What is a cold air diffuser & how does it work?
Cold air diffusers use nebulizing technology to convert fragrance oils into a dry micro-mist without heat or water. This preserves the integrity of the scent and ensures maximum coverage and longevity.
How do I speak to a scent consultant?
You can reach out via our contact page or email us at support@aromecity.com. A dedicated consultant will help you choose the right system and fragrance for your space.
Can Arome City install my HVAC Scenting Unit for me?
While our HVAC diffusers are designed for easy self-installation, we can recommend certified HVAC professionals in your area if you prefer professional installation.
Can Arome City come and change the oils? How much does that cost?
We currently do not offer onsite refill services, but changing the oil is a simple, user-friendly process. We provide easy-to-follow instructions and are always available for guidance.
Can I test the scents?
Yes! Try our Essential Oils Sample Kit to explore a variety of scents before committing to a full-size bottle.
Do you offer monthly programs?
Yes, we offer flexible monthly subscription plans for both residential and commercial clients. These include scent oil deliveries and optional diffuser maintenance reminders.
What are the benefits of home scenting?
Home scenting enhances ambiance, supports wellness, masks odors, and leaves a lasting impression on guests. It can create a calming, energizing, or luxurious atmosphere based on your chosen scent.
What are the benefits of scenting your business?
Scent marketing boosts brand perception, increases customer dwell time, and creates memorable experiences. It's proven to positively affect mood, spending habits, and brand recall.
How does scent marketing work?
Scent marketing uses strategically selected fragrances to influence customer behavior and emotional response. It's used in retail, hospitality, wellness, and healthcare industries to improve engagement and customer satisfaction.
Fragrances
Are the oils safe with my equipment, art and pets?
Yes, our oils are free from harmful chemicals and safe when diffused properly. They won’t damage electronics, artwork, or furniture and are pet-safe when used according to guidelines.
What is an Arome City Oil?
Arome City oils are high-grade essential and aroma oils, designed specifically for cold air diffusers. Each blend is crafted for optimal performance, longevity, and purity.
These oils smell so great; can I use them on my skin?
No. Our oils are formulated exclusively for air diffusion and are not skin-safe or intended for topical use.
What is an Essential Oil?
Essential oils are concentrated plant extracts known for their aromatic and therapeutic properties. Arome City uses pure essential oils in many of our blends for a natural scenting experience.
What about sensitivities to fragrances?
We recommend starting at a low intensity and testing oils in small spaces first. Our scent consultants can recommend hypoallergenic options for those with sensitivities.
Can I use a generic oil?
We strongly advise against using generic oils, as they may clog the system or reduce performance. Only use Arome City-approved oils to ensure compatibility and maintain your warranty.
Where can I find a list of scents?
You can view our full scent catalog at www.AromeCity.com/shop or request a scent guide via email.
Where are Arome City scent oils made?
Our oils are developed and blended in the USA, using ingredients sourced globally from over 40 countries.
How long do the oils typically last?
It depends on usage and diffuser settings. On average, a 500ml bottle lasts 30–60 days in a home or office setting running 8–10 hours per day.
How do I change my scent if I have a monthly subscription?
Simply log into your account and update your fragrance preferences, or contact customer support to help with changes.
Diffusers
What is the difference between a cold air diffuser and other diffusers?
Cold air diffusers use air pressure to atomize oils into a dry mist without water or heat, which preserves the scent’s integrity. Other diffusers may dilute oils, reduce potency, or leave residue.
Do your systems only work with central A/C?
No, we offer both standalone and HVAC-compatible systems. You can choose a unit based on your space and preference.
Do the HVAC systems only work with cold air?
No, our HVAC units work with both heating and cooling systems. Scent is diffused regardless of temperature as long as airflow is present.
What is cold air diffusing technology?
Cold air diffusion breaks essential oils into fine particles using high-pressure air—no heat or water—ensuring clean, consistent, and long-lasting scent dispersion.
How high should I set the intensity?
We recommend starting at a low-to-medium level and adjusting based on room size and scent strength. It’s best to set higher during peak hours and lower during quiet times.
What is the difference between a standalone and HVAC diffuser?
Standalone diffusers work independently and are ideal for small rooms. HVAC diffusers connect to your central system for whole-home or commercial coverage.
What is the best location for your diffuser?
Place standalone units in high-traffic or central areas. For HVAC units, installation near the air handler or main duct ensures optimal diffusion.
How does the HVAC scenting system work?
The diffuser connects to your HVAC ductwork and disperses scent through the ventilation system, ensuring even coverage across large areas.
What kind of service/maintenance is required?
Very minimal. Just clean the atomizer nozzle monthly and refill oils as needed. We provide full guides and support for upkeep.
Can I lay my unit on an angle or horizontal?
No, all units should remain upright to prevent leaks and ensure proper operation.
For HVAC units, do I need to have my AC running at all times?
The system requires airflow to distribute scent, so it works best when the HVAC fan is on. It does not require cooling or heating—just circulation.
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